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You can't merge accounts. You would have to use the old account to transfer information to your 2016 tax return and pay for plus on that account. TurboTax should be willing to give you a refund for the plus you don't use.
To contact TurboTax directly, go to this link: https://ttlc.intuit.com/questions/3401489
Is this because the developers are too stupid or too lazy?
See the official Turbo Tax FAQ.
https://ttlc.intuit.com/community/account-management/help/can-i-merge-my-accounts/00/27136
Both. Plus they all know what we should want more than we do.
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