I have changed my phone number several times but w...
Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
TurboTax has you covered during Covid. Get the latest stimulus info here.
cancel
Showing results for 
Search instead for 
Did you mean: 
allydi
New Member

I have changed my phone number several times but when I go to file for text updates it still shows my old disconnected number

 
3 Replies
JeanneLO
Employee TurboTax Specialist

I have changed my phone number several times but when I go to file for text updates it still shows my old disconnected number

Please make sure you are making the change with your intuit account. Please see this TurboTax FAQhttps://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-informati...

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Lyndamillerjones
New Member

I have changed my phone number several times but when I go to file for text updates it still shows my old disconnected number

Please make sure my phone number is changed from [phone number removed] to [phone number removed]

DaraLO
Intuit Alumni

I have changed my phone number several times but when I go to file for text updates it still shows my old disconnected number

@Lyndamillerjones Follow the steps below:

 

  1. Sign in to your TurboTax Online account.
  2. Select Intuit Account in the lower left corner.
  3. On the Welcome! screen, select Sign in & security.
  4. Confirm that "Verified" is listed beside your telephone number.

You will need to select the verify link if your phone number has not been verified.

 

The following Help Article will assist you in connecting with the right person, if you need additional assistance:  What is the TurboTax phone number?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Dynamic AdsDynamic Ads
v
Privacy Settings