I have 2024 Home and business edition and installed fine last year. Today, I started it, and it had to update. After the update, it wanted to register, error code 605

[LiveCrawfishSeafood]

I've logged on, retreived my license codes, but it fails with: The license code you entered is not valid. Error code: 605

[GabiU]

Hi there. Have you tried reinstalling the program from your Intuit account? Check out this article for more information: How do I get started with TurboTax Desktop? If you continue to get this error, contact us so we can get a look at your specific situation. 

[LiveCrawfishSeafood]

I've followed your advice, but no luck.

-Uninstalled my program

-Logged onto my account, and the Windows Download button, when clicked, does nothing.  I've tried this in Chrome as well as Edge on Windows 11 Pro. (my laptop is patched and current).

[GabiU]

Hello, thanks for the update. Can you try downloading from this link here? https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/ If that doesn't work, it may be best to contact us so an expert can get a look at your specific situation: What is the TurboTax phone number? 

[LiveCrawfishSeafood]

Thanks for the link.  Downloaded installed.  After starting program, it had to update.  Restarted, and license window comes up, detects my existing license, and same Error 605.

I guess I'll have to call tech support now.  Thank you! 
[photo removed]

[LiveCrawfishSeafood]

I just called support 800-446-8848.  In short, the tech wasn't able to help.

-I gave him my license code below, which appears directly from my account.

-he said that license code was cancelled, and that the email registered with the license code doesn't match what I told him.  I asked 'how does one cancel it?"

-I told him I bought it from another retailer and will  have to find the receipt.  I asked: When I find it, do I call back for help?    Something about "We guarantee 60 days support for product..."

Anyway, I'll just assume he's not very helpful, find my receipt, and call again and hope to get someone more helpful.

[VolvoGirl]

Where did you buy it?  There are some unauthorized places selling used License Codes.  Like  BigHomeTax and some  sellers on Amazon.

Authorized Sellers
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/obtain-authentic-t...

[LiveCrawfishSeafood]

Looks like you're right.  The website URL and email has turned into a different business

:(

[VolvoGirl]

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@LiveCrawfishSeafood wrote:

Looks like you're right.  The website URL and email has turned into a different business

:(

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I didn't understand your post.  Can you elaborate?  

[LiveCrawfishSeafood]

I just purchased home and business edition from Intuit turbotax, don't know how i got 2022 instead of 2024.  Now i have to figure out how to get a refund and repurchase the correct one.  sheesh.