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I just called support 800-446-8848.  In short, the tech wasn't able to help.

-I gave him my license code below, which appears directly from my account.

-he said that license code was cancelled, and that the email registered with the license code doesn't match what I told him.  I asked 'how does one cancel it?"

-I told him I bought it from another retailer and will  have to find the receipt.  I asked: When I find it, do I call back for help?    Something about "We guarantee 60 days support for product..."

Anyway, I'll just assume he's not very helpful, find my receipt, and call again and hope to get someone more helpful.