How come EVERY TIME I open my Turbo Tax to continue working on my return, I get a message for another [profanity] 185MB update? This is RIDICULOUS with this product?

Forum|Forum|7 years ago
June 6, 2019
21 replies
0 views

This is absolutely insane. I've never had to deal with anything like this with TurboTax before. I do the updates, it says the updates are successful, and then the next time I open it, BAM, gotta do another friggin' update. What could these updates possibly be doing? Are the tax laws changing by the [profanity deleted] hour?

TurboTax Deluxe Mac

fanfare

Level 15

As I understand it from other posts, MAC turbotax has decided to force updates whenever available, sort of like Windows 10. perhaps their software is buggy.

litebkt

Level 2

I have had this same expletive problem for the past five years with TurboTax. I'm pretty expletive sick of it. When are the expletive expletives going to fix this expletive software?

kvasdbills

Level 2

I have the same problem. If I do not download the full 220MG update, it will not access my return. I have never had this problem with the MAC version. What can be done about this.

litebkt

Level 2

I'm thinking that TurboTax is resting on its laurels. I've been a loyal customer since they introduced TurboTax. That's something like thirty years or more. Next year, I'll be shopping for something else.

Kat11_2

Alumni - Champ

@kvasdbills @litebkt You are posting on year-old thread. Can you tell specifically what issues you're having? Thanks!

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

litebkt

Level 2

I had to "update" every time I opened the application this year. And last year. And the year before that. And the year before that. With slow internet, this can take all day. Are updates released every day? This happens months after April 15th as well. The update is in excess of 250Mbytes. I'm running on a Mac with the most recent release of the operating system.

litebkt

Level 2

Every year, I've come to this forum and every year I find the same answers. The problem has never been addressed. I DON'T have this issue with ANY other software I own.

kvasdbills

Level 2

Kat, Every time I open TT. it wants to download 220mg of date - the original download I believe. I have it now that it will ask if I want to download and if I skip the download, it does not find my tax return. It basically stops. So, I have to download the whole thing, for an extended amount of time, EVERY TIME, to access my return. I have run TT on a MAC for years and never had this problem. Almost finished, so should not have to go through this ridiculous process too many more times.

kvasdbills

Level 2

Kat11_2

Alumni - Champ

@litebkt @kvasdbills I'll share your comments with other SuperUsers and also with TurboTax Moderators. Hopefully, someone will have some input tomorrow. I'm not a Mac user so I'm clueless. But if this issue goes on year-over-year, it should certainly be investigated. So sorry and thank you for your patience.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

litebkt

Level 2

I just want to be crystal clear. I have had this problem with TurboTax since 2013. Every single year. If I don't get notification that this has been fixed this year, I'm moving to another tax software package. It's rather sad, really because I've been using TurboTax since the first year it was released. I am tired of fighting it.

Opus 17

Level 15

@litebkt wrote:

I just want to be crystal clear. I have had this problem with TurboTax since 2013. Every single year. If I don't get notification that this has been fixed this year, I'm moving to another tax software package. It's rather sad, really because I've been using TurboTax since the first year it was released. I am tired of fighting it.

You're commenting on a long, several-year-old thread, so I don't know exactly what problem you are talking about.

Turbotax is routinely updated every 1-2 weeks during the tax season, and then 1-2 times per month over the summer. This happens for several reasons, including late-breaking tax law changes, program improvements, and bug fixes. If you don't like it, then don't install Turbotax until April 7, and file your taxes at the last minute. (The program is always frozen the last two weeks before the filing deadline.)

[Pro tip: If you disconnect from the internet by unplugging your ethernet cable or turning off your Wifi before launching turbotax, you won't be prompted to update. However, you won't be able to file unless you do at least one full round of updates before you file.]

If you are prompted to update the program every time you open it, then you probably have a problem with your Windows Registry, so that the program is either not correctly updating, or the update is not being registered. You may need to completely uninstall the program and then reinstall.

Or, switch to the online version, which is also frequently updated but the updates are invisible to users.