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jcliff1948
New Member

I had to reinstall my 2020 Turbo tax program, but cannot find the state programs that I purchased. How do I download the state without paying again?

What is a good phone number to contact Turbo tax?
2 Replies
mesquitebean
Level 15

I had to reinstall my 2020 Turbo tax program, but cannot find the state programs that I purchased. How do I download the state without paying again?

You should be able to download your first state if you have a software edition that includes one state program.  For additional states you purchased, here's how to contact TurboTax Support:

 

Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

 

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

VolvoGirl
Level 15

I had to reinstall my 2020 Turbo tax program, but cannot find the state programs that I purchased. How do I download the state without paying again?

Windows or Mac?   Here are 3 links that might help.

First of all you download the state program from inside the Turbo Tax program after you install the CD.  How to download the state program in Windows…..

https://ttlc.intuit.com/questions/1901109-download-turbotax-state-windows

 

How to download software you bought at Turbo Tax

How do I download the software I purchased at Turb...

 

If you want to find the download later,

https://ttlc.intuit.com/questions/1901197-find-your-turbotax-for-windows-software-download

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