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I found out too late that my 2008 Mac is not compatible with my Turbotax download. I can't upgrade my OS to Mojave which is what is required.Is there anything I can do?

I have already purchased it. Can I change, return, or otherwise use it? I have a PC as well.
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2 Replies

I found out too late that my 2008 Mac is not compatible with my Turbotax download. I can't upgrade my OS to Mojave which is what is required.Is there anything I can do?

You can call and ask for the Windows download.  Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Window System Requirements

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

 

 

I found out too late that my 2008 Mac is not compatible with my Turbotax download. I can't upgrade my OS to Mojave which is what is required.Is there anything I can do?

Two things:

1) Call customer support and have them switch you to a Windows download.

2) Ask support to switch switch you to the online version that can b used with any compatible web browser.


Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number


**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

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