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jayj2350
New Member

I filed my 2021 return and turbo tax said it went through and the irs is saying it was never filed and i cant get in gtouch with a person to deal with it

i did not get my refund at all


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2 Replies

I filed my 2021 return and turbo tax said it went through and the irs is saying it was never filed and i cant get in gtouch with a person to deal with it

I filed my 2021 return and turbo tax said it went through and the irs is saying it was never filed and i cant get in gtouch with a person to deal with it

If you used the TurboTax online editions and you e-filed the 2021 tax return, in the PDF download there will be an Electronic Postmark Report which will have the date/time the tax return was e-filed and the date it was accepted by the IRS, if Accepted.

 

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

 

If accepted by the IRS then you need to contact the IRS and speak to an agent concerning the status of the tax return and the tax refund for 2021.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

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