I filed by paper but TurboTax live help told me they were rejected. How do I efile and enter my previous year agi as $0?

[bluedeb · Accepted solution]

Paper returns do not get accepted or rejected.  If you mailed in your return you cannot e-file, that could delay your return from being processed & a delay in a refund.

If you have not mailed in your return:

Where do I correct my 2018 AGI in TurboTax Online?

To revisit the 2018 AGI section in TurboTax Online:

1. Sign in and open your return, if you haven't already done so.
2. From the left menu, select File (tap in the upper-left corner to expand the menu on mobile devices).
3. Select Start next to Step 3 (if needed, revisit Steps 1 and/or 2 to activate Step 3).
4. Select I want to e-file.
5. Continue until you see the place to enter your 2018 AGI.

[xmasbaby0]

A paper filed return cannot be rejected.  Only e-filed returns are accepted or rejected.  Did you actually print and mail your tax return?  If so, the IRS will process it.  

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

Wait about 4 weeks from when you mail a return and then you can check the status on the IRS site. https://www.irs.gov/refunds

State returns have to be mailed to the state.

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.