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Here's how you can fix it:
Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.
Note: Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection.
Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return. This article will give you instruction on how to print and mail your return.
Additional reject instruction here.
I can't seem to get to the "Fix It" spot. When I sign in, it shows me my return but just the final copy. Other attempts to sign in just go to the initial info screen as if I haven't bought the product already. Can you possibly send me a screen shot of where I find the FIX MY RETURN button?
If you can't find the Fix my return button, you can try:
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