Some customers do
not have an Employer State Identification Number listed in Box 15 on the W-2.
This is causing an error when going through Federal Review. If employed and
living in a state without income tax, remove the wages in Box 16. If your state
does have income tax, contact your employer for a corrected W-2 with their ID
number.
If this does not resolve your issue, please respond here so that we can troubleshoot a possible residency input error.