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Did you enter your W-2 into TurboTax?
Here are detailed directions how to enter a W-2 into TurboTax.
And here are detailed directions how to download a W-2 into TurboTax.
Do you mean you expected it to be there when you started your return? We do sometimes see users who think their W-2's will magically be on their returns without doing anything to get them there. It does not work that way. Either you key it in yourself, import it, or snap a photo of it if you have the mobile app.
https://ttlc.intuit.com/questions/1934390-how-do-i-import-my-W-2
https://ttlc.intuit.com/questions/2588751-why-can-t-i-import-my-w-2
Employers have until January 31 to issue your W-2. Make sure your employer knows your correct address to send it to you.
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