TO fix this, you have to delete the 1098-T entirely and re-enter it anew making sure to get it right the first time.
To delete it, when asked if you have a 1098-T say YES. Then you'll see the previously entered 1098-T listed. Click the DELETE button to the right of it, then YES to confirm the delete. Now click the "Add ANother 1098-T" button and enter it anew.
Note that if you are an undergraduate that was under the age of 24 on Dec 31 of the tax year, then there's a 99% chance that *you* are *not* the one who reports the 1098-T or any of the education expenses.
If there are error messages to fix your 1098-T form and you have "copied and pasted" to enter some of the information, it might have spaces or other invisible formatting characters that are causing the errors. Please be sure there are no extra spaces before the entries or after the entries. Also, be sure there are no zeros listed. If the box is blank, please leave it blank.
Note: Buttons that don’t work or fields that don’t allow entry
If you are using Turbo Tax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly. The easiest way around this is to simply use a different web browser. You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari. If you need to install another browser, be sure to go to the trusted home site for the software for security reasons.
If you are using the Turbo Tax Phone App, then try opening Turbo Tax in the browser window on your phone. It will use the same login information but may display the page better.