I cant E-File because it has the checkbox for "Disaster Tax Relief" ticked. However I did not receive any disaster relief, I am stuck in a loop and will not clear.

[giov764617]

I have tried clearing cache, using incognito browser. Going back to the form and making sure question was answered with "No". Tried deleting form 1099-R.

[DoninGA]

Unfortunately your only option is clear the tax return and start over to get rid of this issue.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over. Click on Tax Tools on the left side of the program screen while working on the 2022 online tax return. Click on Clear & Start Over.

[giov764617]

Well that isnt an option because I already paid for it, so it wont let me clear it...

[DoninGA]

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@giov764617 wrote:

Well that isnt an option because I already paid for it, so it wont let me clear it...

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You will have to contact TurboTax support for this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax