I cannot access order number [PII removed] to do m...
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New Member

I cannot access order number [PII removed] to do my taxes on this computer which runs windows 2010. How do I get to the right download screen?

My license code is <removed>.  I am not using the computer I purchased on because it runs windows 95.  Per your advice, I now am using a computer with windows 2010.

3 Replies
Level 15

I cannot access order number [PII removed] to do my taxes on this computer which runs windows 2010. How do I get to the right download screen?

Yikes, first of all Edit your post and remove the License Code and order #.  That is private info and this is a public forum.

 

To download instead use this FAQ

How to install Turbo Tax from a download

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

 

Can I install on more than 1 computer?

https://ttlc.intuit.com/community/installing/help/can-i-install-turbotax-on-more-than-one-computer/0...

 

How to install on Windows

https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...

Level 15

I cannot access order number [PII removed] to do my taxes on this computer which runs windows 2010. How do I get to the right download screen?

Oh you bought the download directly from Turbo Tax?  Try this one,

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb... 

Level 15
Level 15

I cannot access order number [PII removed] to do my taxes on this computer which runs windows 2010. How do I get to the right download screen?

User resolved the problem by calling TurboTax support. See user's new post at the following link.


Please disregard previous questions about TurboTax.

 

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