You can try these steps to resolve if you are using the online version:
 - Clearing your Cache and Cookies
- Using a different browser
- Opening an Incognito Window
 
If you need help accessing your account, see this FAQ:  Access your TurboTax Account
					
				
			
			
				
	**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"