I call in 800-446-8848 and going through the robot questions, the ediot cannot find my account when I put in my phone number in and hangs up, while I'm premier customer.
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alexbahoor
New Member

I call in 800-446-8848 and going through the robot questions, the ediot cannot find my account when I put in my phone number in and hangs up, while I'm premier customer.

 
8 Replies
DoninGA
Level 15

I call in 800-446-8848 and going through the robot questions, the ediot cannot find my account when I put in my phone number in and hangs up, while I'm premier customer.

Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

parksje1963
New Member

I call in 800-446-8848 and going through the robot questions, the ediot cannot find my account when I put in my phone number in and hangs up, while I'm premier customer.

I went through all the stupid robot questions, and only THEN get told that support is not open on Sundays.  FU, Intuit!
DoninGA
Level 15

I call in 800-446-8848 and going through the robot questions, the ediot cannot find my account when I put in my phone number in and hangs up, while I'm premier customer.

TurboTax support is open Saturday 10/13 – Sunday 10/14 (Weekend immediately before filing deadline)
Use this website to contact support during business hours - <a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact/">https://support.turbotax.intuit.com/contact/</a>

Support can also be reached by messaging them on these pages <a rel="nofollow" target="_blank" href="https://www.facebook.com/turbotax/">https://www.facebook.com/turbotax/</a> and <a rel="nofollow" target="_blank" href="https://twitter.com/TeamTurboTax">https://twitter.com/TeamTurboTax</a>
Normal6
Returning Member

I call in 800-446-8848 and going through the robot questions, the ediot cannot find my account when I put in my phone number in and hangs up, while I'm premier customer.

I was routed back to the web site. 

DoninGA
Level 15

I call in 800-446-8848 and going through the robot questions, the ediot cannot find my account when I put in my phone number in and hangs up, while I'm premier customer.


@Normal6 wrote:

I was routed back to the web site. 


Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

 

On the contact website, Edit the Product to CD/Download.  Choose the Edition, such as Deluxe.  Click Continue.

Fill in the information on the following screen and click on the blue button Get Phone Number

qzwv8j
Returning Member

I call in 800-446-8848 and going through the robot questions, the ediot cannot find my account when I put in my phone number in and hangs up, while I'm premier customer.

Dam*ed computer hung up on me as well.  My issue was one that "shebot" was not intuitive enough to grasp and instead of offering any options, I was just hung up on.  I am angry enough to spit.  

SusanY1
Employee Tax Expert

I call in 800-446-8848 and going through the robot questions, the ediot cannot find my account when I put in my phone number in and hangs up, while I'm premier customer.

Try using this form instead, where you can explain your issue by type.  This will provide either a targeted phone number or generate a callback from the appropriate department. Contact TurboTax.

 

I am sorry that it's being so frustrated - this system works better for most users. 

 

@qzwv8j

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Anne_Droid
Level 1

I call in 800-446-8848 and going through the robot questions, the ediot cannot find my account when I put in my phone number in and hangs up, while I'm premier customer.

You're always welcome to Google business hours for any company before having to hold on a phone line just to find out the hours of operation aren't as you thought they were.

 

 

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