I bought a CD at Target and ran the disc on a laptop that crashed. It loaded the updates to the same email I have always used with Turbo. Can I use my code on new LTop ?

[swatera730]

Turbo says my license has been associated with another account, updates downloaded to the crashed laptop. No Fed or State filing made with my license code. How can I use this license?

[VolvoGirl]

If you installed from the CD it seems you can not download it from online now.  You can't do both CD and download.   See the info on this FAQ

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

So you need to call in to get the download pushed to your account.

Or try copying the CD to a usb flash drive.  See SteamTrains post here.  But this might only work for Windows.

https://ttlc.intuit.com/community/taxes/discussion/why-can-t-i-install-turbotax-on-my-laptop-via-dow...

And user insub posted a solution using the usb to copy the CD

https://ttlc.intuit.com/community/taxes/discussion/this-license-code-has-already-been-associated-wit...

[VolvoGirl]

Oh and I also meant to add.....Even though you can install it 5 times, it seems you can only use the CD 1 time unless you install it on another computer using the other operating system like Mac.