I am not happy with TurboTax online would like a refund to buy TurboTax CD

[VolvoGirl · Accepted solution]

Just call and ask them to switch you and to put the download in your account.

Contact Customer Service 5am-9pm Pacific Time 7 days a week 

https://support.turbotax.intuit.com/contact/  

[VolvoGirl]

Then you can move your online return to the Desktop program.
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After you get the program installed the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).