I am in the middle of a move and my Turbotax 2019 ...
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eric95051
New Member

I am in the middle of a move and my Turbotax 2019 Box which contains my serial key is packed in a moving box. How do I recover the Serial from my current installation?

I have been having problems with my computer and I might have to reinstall on my laptop.
3 Replies
RobertG
Expert Alumni

I am in the middle of a move and my Turbotax 2019 Box which contains my serial key is packed in a moving box. How do I recover the Serial from my current installation?

If you downloaded TurboTax directly from an authorized retailer, your license code should be included in your order confirmation. Check your email or your order history. If it’s not there, you’ll need to contact the retailer directly.

If you downloaded TurboTax directly from TurboTax.com, you can find your license code: 

  1. On your order confirmation screen.
  2. In your email confirmation.
  3. In your My downloads folder.
    • Go to turbotax.intuit.com. Under the Products & Pricing menu, select Access my downloads
    • Sign in to your account. Make sure it’s the same one you used to purchase the software license.
    • Select Downloads. Your license code will be shown under the TurboTax product name.
    • Return to the install screen and enter the code to continue.
      • You can copy/paste the code into the entry fields.

If you downloaded TurboTax through TurboTax Advantage, you can find your license code:

  1. In your notification email.
  2. In your My downloads folder.
    • Go to turbotax.intuit.com. Under the Products & Pricing menu, select Access my downloads.
    • Sign in to your account. Make sure it’s the same one you used to purchase the software license.
    • Select Downloads. Your license code will be shown under the TurboTax product name.
    • Return to the install screen and enter the code to continue.
      • You can copy/paste the code into the entry fields.

TurboTax CD

If you obtained the TurboTax CD from an authorized retailer, your license code is printed on the front of the insert in your box. 

If you obtained the TurboTax CD directly from TurboTax.com, your license code is printed on the packing slip.

If you obtained the TurboTax CD through TurboTax Advantage, your license code is printed on the envelope.

Still can’t find your code? Contact us.  

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rbonv
New Member

I am in the middle of a move and my Turbotax 2019 Box which contains my serial key is packed in a moving box. How do I recover the Serial from my current installation?

The question mentions the CD box is packed away and not available.  That's my situation. What next?

VolvoGirl
Level 15

I am in the middle of a move and my Turbotax 2019 Box which contains my serial key is packed in a moving box. How do I recover the Serial from my current installation?

The very last thing Robert said....Contact Support

 

Contact Customer Service  You need to pick the CD/Download program in the product drop down box.   
5am-9pm Pacific Time Monday -Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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