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cjowens3014
Level 2

I am getting an error message when trying to register my information in the file tab. the error message is "Whoops! We hit a snag loading your. Please try again."

 
9 Replies
reneesison12
New Member

I am getting an error message when trying to register my information in the file tab. the error message is "Whoops! We hit a snag loading your. Please try again."

I keep getting the same thing.

 

i have updated my app software and even tried on my laptop, same thing keeps happening. 

 

schade
New Member

I am getting an error message when trying to register my information in the file tab. the error message is "Whoops! We hit a snag loading your. Please try again."

Did anyone know how to fix this - 

I have been trying for days to file my federal and state returns. It says Nice job, you’re almost done. I have to click start for filing. Brings me to Register. I do that, and hit register. I’ve been doing that for days. All I get is
Error
Whoops! We hit a snag loading your data. Please try again.

I've tried help, search, all I get is: 

 I’m sorry – something went wrong in my circuits. I’m not able to help you right now. I've received this message for days. 
Turbo Tax was easy to use, but not being able to register is crazy. Not being able to register means I can't file and will have to take my taxes somewhere else.
Any ideas?
 
TiffanyL
Employee TurboTax Specialist

I am getting an error message when trying to register my information in the file tab. the error message is "Whoops! We hit a snag loading your. Please try again."

If you are still having issues with completing your taxes due to the error message "Whoops! We hit a snag loading your data. Please try again," I would suggest reaching out to TurboTax customer support using the link below:

 

TurboTax Customer Support

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jogrady0409
New Member

I am getting an error message when trying to register my information in the file tab. the error message is "Whoops! We hit a snag loading your. Please try again."

I have hit several errors with using TurboTax because I believe the software does not handle apostrophe's in last names.  I received a code to get around the entering credit card information and now i am stuck on the "please enter your registration information" screen.  The error message is NOT helpful whatsoever.  Just says "Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you".

Dmroy11
New Member

I am getting an error message when trying to register my information in the file tab. the error message is "Whoops! We hit a snag loading your. Please try again."

I have been getting the same message. Going elsewhere to file my taxes. Have tried everything suggested nothing works. Have entered all.my information but cant get my registration to submit my taxes very frustrating. 

cjowens3014
Level 2

I am getting an error message when trying to register my information in the file tab. the error message is "Whoops! We hit a snag loading your. Please try again."

Same here. Went to another company. Second year in a row with this junk. 

iflaskamp2014
New Member

I am getting an error message when trying to register my information in the file tab. the error message is "Whoops! We hit a snag loading your. Please try again."

You can try by switching to a new browser and see if this helps. 

HollyP
Employee Tax Expert

I am getting an error message when trying to register my information in the file tab. the error message is "Whoops! We hit a snag loading your. Please try again."

If you are receiving this message you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies again after rebooting.

 

Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

 

Click here for help to clear your cache.

 

Click here for help to clear your cookies.

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
jimmyjak15
New Member

I am getting an error message when trying to register my information in the file tab. the error message is "Whoops! We hit a snag loading your. Please try again."

This is an error in the software. I tried everything to get past this. Even installed the app on my phone to try there. STILL SAME ISSUE!
AND TURBOTAX SUPPORT IS USELESS.  

 

I guess i have to go use tax act

 

 

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