What type of error message you are receiving?
Currently, am finding myself and others receiving the error message listed below. For me, this message is received after efiling only one tax return. There should be four efiles remaining, but the below error message is being received. Spent over 8 hours with Tech Support last year, with no resolution. This year spent one hour and was referred to the IRS to confirm how many returns have been filed under my phone number. Craziness? Yes, as IRS representative advised individual tax returns are not tracked by phone numbers. Yes, figured they were not, but tried anyways.
ERROR MESSAGE: The IRS allows taxpayers to electronically file a maximum of 5 federal retuns with the same phone number. This phone number has already been used to file 5 returns. By selecting continue, you can print and then mail your return(s). Professional tax preparers should use a professional product to e-file multiple returns.
Feel that I am very tech savy, as work in the field and support a very large group of end users. However, the items that were asked of me to troubleshoot seemed a little off with the last indicating the IRS is tracking federal tax returns by phone numbers. The Tech Support was not able to resolve and truly feels this is a TurboTax issue, not the IRS. After 10 years of using TurboTax and this being the second year of similar issues, will choose another tax preparer software for next year. Good Luck!
