I already bought the Deluxe in the store. How do I get the app to recognize it? So far, I have not had an opportunity to put in the code

simijennifer · ‎March 4, 2020

xmasbaby0 · ‎March 4, 2020

You are posting from online Deluxe--that means instead of installing/downloading the desktop software you purchased you have strayed into online TurboTax--the wrong program. You need to use the desktop software from your own hard drive. You do not "log on" to an an online account to use desktop software.

Here is a link to help you move to the desktop software. If you still need help, contact customer support.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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I already bought the Deluxe in the store. How do I get the app to recognize it? So far, I have not had an opportunity to put in the code