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What do you mean on hold? On hold where?
If you e-filed a federal tax return and it was accepted by the IRS, you cannot e-file another federal tax return, it would be rejected.
Starting a tax return on another TurboTax account does not affect your original tax return that was filed.
What do you mean on hold? Did you file the first one? Starting another return in a different account wont affect the first one. You can only efile 1 return. A second return for the same person will just reject and not go anywhere.
If you didn't file either return yet you can just abandon one and finish in the other account. Do you need to find your other account?
How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...
It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/
By the way, you can't delete or merge accounts. If you haven't filed you can just leave and abandon it. You can try to clear it.
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