How to complete and file 2018 taxes

[strr0015]

Hello, 

I purchased the $79.99 program from 2018 that was required to obtain my 2018 information. However, the system is saying that I do not have a 2018 tax return. I purchased the program in order to obtain my saved 2018 information so that I could complete it and file it. 

[Anonymous_]

What, exactly, did you purchase? The 2018 desktop version of TurboTax Deluxe?

You are not going to get your incomplete 2018 income tax return in that manner. In fact, if you used an online version of TurboTax but did not save any information prior to the switch over to the 2019 tax year, you will not be able to retrieve your partially prepared return at all; returns that have not been completed online and filed are basically purged from the system.

[Cmyers422]

Iam having the same issue of  retrieving  my 2018 tax return ..I was about to pay for the software..so that means i will have to file all over again bcz its purged from the system now? I thought it will be saved in my documents to go back and finish and efile or  able to download and print it and mail it off 

[DoninGA]

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@Cmyers422 wrote:

Iam having the same issue of  retrieving  my 2018 tax return ..I was about to pay for the software..so that means i will have to file all over again bcz its purged from the system now? I thought it will be saved in my documents to go back and finish and efile or  able to download and print it and mail it off 

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See this TurboTax support FAQ for completing a 2018 tax return originally started with the online editions - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"