How do i verify that i am not a robot
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New Member

How do i verify that i am not a robot

 
2 Replies
Employee TurboTax Specialist

How do i verify that i am not a robot

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

·         First, simply refresh the page in your browser and see if that changes anything.

·         If not, then log out and clear your browser Internet cache.

·         Close the browser and reopen it.

Please see the below FAQ for more information:

https://ttlc.intuit.com/replies/3300688


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New Member

How do i verify that i am not a robot

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again. 

Or see if trying a different browser (with cookies allowed) will solve it.

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