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iOne
Level 3

How do I report a bug in Desktop TurboTax?

How can I actually report bugs in TurboTax desktop?

There are lots to choose from, but here I just searched for "1099-B" and was constantly redirected to the "1099-A" page.  There should be a note that 1099B filers do nothing.

 

How can I report suggestions for TurboTax desktop?

There are lots to choose from, but how about:

I can copy and past whole numbers like 5059.31 but if my source reads "$5,059.31" TT will reject it.  I'd like TT to strip out punctuation and dollar signs when pasting numbers.

7 Replies
DoninGA
Level 15

How do I report a bug in Desktop TurboTax?

If you are using the TurboTax software for Windows at the bottom right of the desktop program screen click on the link Tell Us What You Think

avawter
New Member

How do I report a bug in Desktop TurboTax?

how do your report bug for mac version??

 

DanielV01
Expert Alumni

How do I report a bug in Desktop TurboTax?

You can report an issue or bug by contacting our TurboTax customer service. Please see the link below:

What is the TurboTax phone number?

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jlw0003
Level 3

How do I report a bug in Desktop TurboTax?

Ah, but that button has been removed in 2020 version, at least from Deluxe version. Seems to have been replaced by an "Upgrade" button. 

 

Can't even send an email anymore. Only way to contact them is by phone, with wait times of well over an hour (on a Saturday)! 

 

Turbotax obviously does not want to be bothered by minor nuisances like incorrect programming. They only want to hear from you to buy a more expensive version.

tonybrummel
New Member

How do I report a bug in Desktop TurboTax?

In TurboTax 2020 (at least Premiere), use the Help Menu | Tell Us What You Think.

 

DaveF1006
Expert Alumni

How do I report a bug in Desktop TurboTax?

You can provide feedback directly in the software after completing your return or title your question "Feedback" in the forum and one of our Moderators will gather the feedback you post for you.

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jlw0003
Level 3

How do I report a bug in Desktop TurboTax?

A little late to get help after the return is filed, don't you think.

 

Does anyone who works for Intuit or TurboTax actually read or pay attention to the Community Posts? You may be an Expert at using TurboTax (I've only been using it since pre-Intuit days when it was called MacInTax), but what influence do you have with Intuit?

 

But thanks for the response. 

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