turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

How do I leave full service I’ve been try to leave for three weeks now. I’m stressed out

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

4 Replies

How do I leave full service I’ve been try to leave for three weeks now. I’m stressed out

FAQ:  What is TurboTax Live?

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191

 

FAQ:  How to connect with a live tax expert
https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

 

FAQ:  How do I schedule my review using TurboTax Live?
https://ttlc.intuit.com/community/expert-review/help/how-do-i-schedule-my-review-using-turbotax-live...

 

If you don't want that feature, then see this to remove it and go to regular Self-Employed Edition:

FAQ:  How do I remove TurboTax Live?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312

 

How do I leave full service I’ve been try to leave for three weeks now. I’m stressed out

To cancel Full Service, you must go to the initial meeting and indicate that you no longer want the service or contact support directly.

 

Clear & Start Over will only work to downgrade products (like TTO Live to non-TTO Live, or Deluxe to Basic) but not to cancel Full Service. 

 

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

 

How do I leave full service I’ve been try to leave for three weeks now. I’m stressed out

To leave full service, click on "Leave Full Service" on the left bar. If you were on contact, the expert may have to disconnect before it ends. This will close your case and it will not be possible to resume from the point you were at with your expert. 
If you are working in Assisted or DIY, and you entered unnecessary information that caused an upgrade, yes, use "Clear and Start Over" under Tax Tools on the left bar to reset your product SKU or go back to DIY from Assisted.

How do I leave full service I’ve been try to leave for three weeks now. I’m stressed out

When you leave full service your return will revert to what was there before you started full service.  Anything done by full service will be removed.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question