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hal2
Level 2

How do I get a good download? IRS return was accepted 2/8/22 (WY has no state return) and my form states Do Not File Form Not Final. Keep getting told to wait. No help.

How do I get a download of my federal return which is not watermarked Do Not File and Form Not Final? I need one for my bank.  Thanks.
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3 Replies
HeatherPLO
Intuit Alumni

How do I get a good download? IRS return was accepted 2/8/22 (WY has no state return) and my form states Do Not File Form Not Final. Keep getting told to wait. No help.

Please see the Help Article here for assistance with printing without this watermark.  

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hal2
Level 2

How do I get a good download? IRS return was accepted 2/8/22 (WY has no state return) and my form states Do Not File Form Not Final. Keep getting told to wait. No help.

HeatherPLO - thanks for your input, but the bottom line is that I am very technically proficient on the computer, have been a very long time customer of TurboTax and the TurboTax software definitely has a bug in it. I had reviewed this article, as well as others, and over 2 months called 4 times and no one could solve the problem. My federal taxes were accepted on 2/8/22 and no matter how I approached getting a download as the website guides, the documents were watermarked with Do Not File and Forms Not Final. One page said to wait until the end of January until all the forms were ready and this was in March! While I was on the phone with your last person, and remembering that your software had an issue last year of needing to go to the State section to open up the print center, I was playing around and clicked on Add A State (even though WY has no state taxes) and went through the process until it told me that I could skip this step and "continue".  Then, when I went to the print center which finally appeared, I could get a proper download without the watermarking. Very big time waster.  Please fix this bug.  Thanks, Hal

SForrestLO
Intuit Alumni

How do I get a good download? IRS return was accepted 2/8/22 (WY has no state return) and my form states Do Not File Form Not Final. Keep getting told to wait. No help.

Please see if the information in this Turbo Tax FAQ helps.

Why can't I print out my forms?
https://ttlc.intuit.com/community/printing/help/why-can-t-i-print-out-my-forms/00/27320

 

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