How do I fix the Turbo Tax Error? A server problem occurred while processing the refund transfer. Please try to e-file again and if that fails contact customer service.

[SForrestLO]

Please see this Turbo Tax FAQ on the server error.
https://ttlc.intuit.com/community/bugs-and-error-messages/help/turbotax-online-error-your-transmissi...

@Krishna04

[tackle22]

This doesn't work either. Tried to pay with credit cards continue getting processing error. 

[HeatherPLO]

@tackle22

You are commenting on an older thread, and we will need more information to be able to assist you.  Are you getting the exact same server error when trying to pay?  Did you review these steps in this Help Article here?

Please comment here if the steps do not work and we will provide more details.  

[tackle22]

I did everything recommending in link 2x. Error receiving when running card:

Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you

Tried to run card 4x, this is a good card. Used it successfully 2 minutes ago.

[MichelleLO]

Are you using TurboTax CD/Download software? If so, some customers are experiencing an issue when trying to pay with a credit card. You can sign up for progress updates in the below TurboTax help article. 

Why am I receiving an error message when I try to pay with a credit card?

@tackle22

[tackle22]

Using browser, tried w/Chrome, Firefox and Safari. Cache as cleared for all 3.

[DaraLO]

@tackle22 Please contact us so a phone representative can assist you.

[Ashleyf1520]

Bs they are not going to help you. I been on the phone with them for 2 weeks everyday and nothing. No one knows what's going on or how to fix it 

[Ashleyf1520]

When you try to e-file it says

Your transmission didn't go through

We could not e-file your return for the following reason:

A server problem occurred while processing the refund transfer. Please try to e-file again and if that fails contact customer service

[Ashleyf1520]

When you use ur debit card it says... oops We're having trouble processing your billing information. Please click contact us to have an expert help you...

[tackle22]

Yes getting all the above. I do not have the time to spend days or weeks on the phone. I will use another service.

[Krishna04]

I’m getting that same error message from last week I call customer service and everything they suggest didn’t work smh this’s so stressful right now don’t know what else to do at this point 

[MichelleLO]

This is a known issue we are working to resolve, you can sign up for progress updates in the below TurboTax help article. 

Why am I receiving an error message when I try to pay with a credit card?

@Ashleyf1520

@tackle22

@Krishna04

[Petroguy3666]

Not only can't I file my NJ state taxes, now I can't transmit my federal. This turbo tax is a joke. Nothing but problems 

[yesplease]

call [phone number removed] and tell them you have a red flag on the account. They will be able to remove it.