How do I deal with a hung instance of Turbotax Deluxe? I hit Save, and it's now shown the spinning "Saving return" icon for 15 minutes.

[mgfrobozz]

Turbotax Deluxe State/Federal for TY2022

[MichelleLO]

Are you using TurboTax Online? If so, please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

[mgfrobozz]

No, this is the Windows application; from Help/About:
TurboTax.exe 2022.47.21.46
WinPerRelease 022.000.0471

When the busy icon is running, I can't interact with turbotax with the mouse or keyboard. But I did find a work-around; I think the problem is that the busy icon is running as a separate process:

• Minimize turbotax
• This leaves the busy icon still visible on screen
• Un-minimize turbotax
• This leaves the busy icon running behind turbotax, but I can then use the mouse and keyboard to drive turbotax
• Repeat any time that a busy indicator appears (which is frequently)

I checked that, after saving my return, the file had been fully written even though the "Saving return" icon was still running.

[CarissaM]

Thank you for letting us know about this issue. I will relay this over to the best team to look into this, so we can look into an update in the future. @mgfrobozz