@sheila_groves You are adding your question to a thread that was last posted to in February and getting frustrated because it has not been answered yet. This is not live chat. When you post a question to the user forum you wait until someone can answer you.
You seem to be saying you expected a CD to be sent---are you an Advantage member? Did they email you and have you seen a charge on your credit card?
https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-info-in-my-turbotax-advanta...
https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...
You also mentioned wanting a discount because you belong to a credit union. In order to get an affiliate discount you have to purchase the software through the link on that affiliate's web site.
The fees online right now are early bird discount fees which will increase in March. You might want to compare those to the discount you want.
2020 TURBOTAX
CD/DOWNLOAD (This requires a full PC or Mac—-cannot be used on a mobile device)
https://turbotax.intuit.com/personal-taxes/cd-download/
You can also purchase the CD/download from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, Sam’s Club, etc. etc. etc.
This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.
When you use desktop software, there is an additional fee to e-file a state return. You can avoid that fee if you print, sign and mail the state return. The state e-file fee is $19.99 and increases in March.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
