How do I avoid paying twice to file after first attempt was unsuccessful?

[TKE0317]

I paid to file but the process just kept trying to do something. Then, my computer shut down. When I go to file a second time I'm asked to pay again. Do I pay twice or do I get a refund?

[Critter-3]

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/

[VolvoGirl]

Are you in the right account?  Maybe you accidentally set up a new account?  Or you upgraded to a higher version or added another service or state?

How to see your fees
https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/