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mccullog
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How can I upgrade to Turbo Deluxe? I selected Deluxe, but keep getting the message 'You don't qualify for free filing.' and can't clear and start my form all over again.

I selected the Upgrade option, but can't get out of the loop that keeps on displaying the message 'You don't qualify for FreeFile'.  When I try to clear the form to start over, a message indicating that I can't clear the form displays.

I've been using TT for years, and this is poor.  Has anyone else experienced this, and, if so, how was it resolved?  Thanks for any help you can give.
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1 Reply

How can I upgrade to Turbo Deluxe? I selected Deluxe, but keep getting the message 'You don't qualify for free filing.' and can't clear and start my form all over again.

Sorry but you cannot start a new return online now.  You missed the October 15 deadline and now online tax preparation for 2019 returns is closed.  Only users who previously began returns using online TT still have a little more time to try to re-file rejected returns.

 

Now you need downloaded desktop software for a 2019 return.

 

Online preparation and e-filing for 2017, 2018 and 2019 is permanently closed.

To file a return for a prior tax year

If you need to prepare a return for 2017, 2018, or 2019 you can purchase and download desktop software to do it, then print, sign,  and mail the return(s)

https://turbotax.intuit.com/personal-taxes/past-years-products/

You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.

Remember to prepare your state return as well—if you live in a state that has a state income tax.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

 

Note:  The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac.  It cannot be used on a mobile device.

 

If you are getting a refund, there is not a penalty for filing past the deadline.  If you owe taxes, the interest/penalties will be calculated by the IRS based on how much you owe and when they receive your return and payment. The IRS will bill you for this; it will not be calculated by TurboTax.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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