How can I finish the fifth activation?

[redpearl]

I purchased TurboTax Premier 2024 on Costco.com. It said I can have five activation.

I have no problems to install and activate it on the first four computers. However, when I tried it on the fifth one this week, it said I have already had 5 activation and did not allow to finish it on that machine.

I think I know the reason: When I use it on the first machine, on some day, after upgrade, it asked me to input the code sent to my email and SMS. I think that is counted as a new activation. It should NOT, because it is on the same machine. I have seen many similar issues, such as this one here. I believe their PC-detection algorithm has some weird bugs. For me, it does not happen every time, but just that time once.

Because of that, I cannot finish the activation on the fifth computer.

I have called the customer service many times. However, all the agents I have talked to cannot provide any helps on this situation. More details as follows:

1. The first agent I talked asked lots of questions, and said she cannot find any solutions for me. I then asked to speak to their manager, after long time waiting for the transfer, I was told that it has passed their close time, and I have to call back again the next day. She opened a case for me and gave me the case number. However, after the phone call ends, I immediately received an email saying that my case was closed (although my issue has NOT been resolved!)

2. I called back the next day, and talked to the second agent. She first send me an email with instructions (as the following screenshot). However, those instructions are not practical at all! When I asked her for the first step "how can I identify the duplicated entries?", they admitted that I cannot do it. Then, why did she send me this email at all?! After she admitted that that email does not help, she told me that it was due to a "system issue" and "they are working on that", and asked me to retry after 8 hours! (which of course does not help)

3. I called again and talked to the third agent. She is about the same as the first, i.e. cannot find out any solutions. However, this time, she agreed and successfully transferred me to the fourth agent (which I assume is her manager).

4. The fourth agent asked lots of questions which I have already answered many times to previous agents, and finally hanged up my phone!

5. The last time I called them and talked to the fifth agent. After super long time, she also told me that she cannot find any solutions. Using my license code, she can see that their system showing I have already five activation records (which is wrong!). That is the reason that I cannot finish the activation on the fifth computer. However, she told me there is no way to delete the wrong activation; no way to increase the maximum allowed number; no way to give me a new code. At the end, she told me there is no way to solve this issue and no one at Intuit can solve this issue!!!

From the above experience, I am totally disappointed about their customer service. I believe that even if I call them again and talked to other agents, no one can find a solution for me.

How can I do now? How can I finish the activation and use it on the fifth computer? Anyone can help?