1843345
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Did you see this help article? If you installed from the CD it seems you can not download it from online now. You can't do both CD and download. See the info on this FAQ
So you need to call in to get the download pushed to your account.
Or try copying the CD to a usb flash drive. See SteamTrains post here. But this might only work for Windows.
I did see that article. The rep gave me the same info when I called yesterday (see my earlier post) and she would not push the download to my account. She said I had to connect an external CD drive to my Mac and use that to install from my CD.
I know. Some reps will give you the download and some won't. I would keep calling to get someone who will put the download in your account.
Keep us posted if you get it installed and if the CD worked (if you get a drive). Last year I had trouble installing on my Windows laptop after installing the CD on my Windows Desktop even using an external CD drive. I had to ask for the download. But the CD might work for installing on another OS. Good luck.
I was able to borrow an external CD drive and install the Mac version. I also did the updates, but I haven't had a chance to start a return yet. I will update when I do that. Thanks for the help!
So you got it installed? And activated with the License Code? Good going! Thanks for posting back.
Yes, I installed with the license code that came in the box with the CD. And did the updates. Haven't started a new tax return yet.
One more update: I was able to do both state and federal returns without any problems. For others with the same problem, buying an external CD drive (looks like they cost about $25) could be a less expensive solution than buying another copy of TurboTax. And then you have the drive for other uses (or next year's tax software).
Thank you for providing the solution that worked for you @deb46.
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