I know. Some reps will give you the download and some won't. I would keep calling to get someone who will put the download in your account.
Keep us posted if you get it installed and if the CD worked (if you get a drive). Last year I had trouble installing on my Windows laptop after installing the CD on my Windows Desktop even using an external CD drive. I had to ask for the download. But the CD might work for installing on another OS. Good luck.
