How can I completely delete my account and start the whole process over?

[sasacobache]

I have encountered many problems in filling out documents and information and also in paying, I would like to start the whole process of preparing and returning my taxes again

[xmasbaby0]

TurboTax accounts cannot be deleted.    You can clear and start the return over if you have not registered, paid or e-filed.   But if it is too late for that, then you can just abandon the account and start over in a new online account.   Nothing will happen with the old one.

CLEAR AND START OVER

https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

[sasacobache]

The first link doesn't work, can you explain how to do this or give a working link?

[rnm2018bus]

Made a serious mistake in buying the Online version instead of the Standard download version.  I want to get rid of the the Online return completely and start over with the Standard version.  TurboTax will not let me download the Standard version and I can't delete the Online version.

[xmasbaby0]

@rnm2018bus Standard?

This is the U.S. TurboTax public user forum. For help with Canadian taxes, please post your question in the Canada TurboTax user forum., at the following link.

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-cahttps://turbotax.intuit.ca/tax-software/index.jsp

[DoninGA]

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@rnm2018bus wrote:

Made a serious mistake in buying the Online version instead of the Standard download version.  I want to get rid of the the Online return completely and start over with the Standard version.  TurboTax will not let me download the Standard version and I can't delete the Online version.

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Are you completing a Canadian tax return?