How can I call someone at turbo tax about my return being rejected

[SweetieJean]

What is the rejection message/code?

[freemanmerino]

IND-031

[mistystansell]

AGI

[mistystansell]

AGI

[MichelleLO]

You can reach a Customer Support Specialist by following the instructions below:

https://ttlc.intuit.com/replies/3300041

Please note: If you are using TurboTax Free Edition, when you select talk to a specialist, you will be asked to add PLUS benefits first.

[htownsendsr]

E-tile turbo tax return was rejected by the federal and state filing. The code is IND-031-04 because my signature was not the same as previous years which was done by a private firm. Therefore I decided to do my own tax return this year but was rejected because my signature number was different. I have since located the filing signature number on previous years but I am unable to get into my return and change the signature number. How do I do this without taking me to an upgrade page which I have already paid for and have a receipt that it was paid. Henry Townsend

[Cinzy55]

rejection

[Cynthiad66]

You can use this forum to assist with correcting your rejection.  Please provide details about the rejection so that we can specifically provide answers.  To call for assistance might involve an additional fee unless you are using TurboTax Live.  TurboTax Live provides Free assistance with preparing and filing your return.  Here is how to access TurboTax Live!

TurboTax Live is an online product that lets you get help and guidance from a tax expert when preparing your taxes. When you use TurboTax Live, you can work with a tax expert whenever you need assistance. You can even talk to a tax expert live while you both look at your return.

All TurboTax Live products provide:

• Help from a tax expert when you have questions about your return.
• A review of your return by an expert before filing, at your request. A tax expert can even sign your return.
  • Talk live: Using SmartLook (one-way video where you can see the tax expert on your screen; they can’t see you) or by phone. You can ask about a specific topic or section or get a review of your entire return.
  • Written response: Submit your questions and a tax expert will give a detailed answer by message within 24 hours.

[Sammyface38]

What happened

IL1040-8100-1 - "The Primary Taxpayer Prior Year Adjusted Gross Income (AGI) did not match the Prior Year AGI on the Illinois Department of Revenue (IDOR) production file. If your AGI was adjusted in the prior year due to an amendment or correction by you or IDOR you should report the most recent AGI.

[LindseyLO]

More details and assistance with correcting your rejected return has been provided by clicking here .

If you are needing help with locating your AGI please click here.  

[Huntergreen]

My Ohio person return gets rejected and I believe its a rounding error based on the information Im getting back. How can I get this resolved.

"OH-IT1040-136 - The Resident credit multiple does not equal the Line 1 divided by Line 3 of the IT RC. Please correct and restransmit."

and then on the form on line 4 its says divide line 1 by line 3. Carrry to four digits without rounding. This is where the turbotax rounded up. (see uploaded images)

[CarissaM]

It would be best to give us a call by clicking here, so we can take a look at your return. @Huntergreen