"Hit a Snag" Unable to finish filing

[ishvarlal1115]

I cannot complete my taxes because I keep getting this message when I try to Finish and File. 

"Hmm, looks like we hit a slight snag in this section. Let's get you back to your taxes. Make sure your Internet is connected, and then select Try again, refresh your browser, or check back in a few minutes."  

I have already cleared cookies, caches, and restarted refreshed serval times over the past four days. 

[Cynthiad66]

This is a known issue and TurboTax is working to solve this as soon as possible.  There is a workaround that has been successful in getting returns e-filed.

The issue was resolved by correcting the license/product key. The uninstall / reinstall process does not ask for a product key that was already entered, so you need to open the TurboTax desktop and navigate to either change the product key or activate a new one.

[ishvarlal1115]

I am using the online version of Turbotax, so this fix is not applicable.  What is the workaround for the online version?

[ishvarlal1115]

I am using the online version of Turbotax, so this fix is not applicable.  What is the workaround for the online version?

[Cynthiad66]

The issue was resolved by correcting the license/product key. The uninstall / reinstall process does not ask for a product key that was already entered, so you need to open the TurboTax desktop and navigate to either change the product key or activate a new one.

@ishvarlal1115 

[ishvarlal1115]

For the tenth time, I'm NOT USING THE DESKTOP VERSION.  My issue is with Turbotax Online.

[CatinaT1]

Check to make sure you have a good, strong internet connection. If you are using a vpn, you might need to temporarily disconnect it. Same with anti-virus software. 

[ht17]

Having the same issue, on both the desktop and mobile version- it only happens after putting in my Deposit information and it conveniently doesn't give that "snag" error on any other part of filing 

[CatinaT1]

Please see this FAQ: When attempting to e-file, why am I seeing an "oops, we hit a snag" error message?

[srbauer]

I'm still having this problem regardless of license key - I have spent 3 hours on the phone with Intuit and no one there can figure it out either.  Cleared caches, uninstalled/reinstalled, changed browsers, checked each state form for errors with the representative, updated license number, NOTHING works.  Also, the link shared appears to be broken.

When it comes to input my credit card number for the Audit Defense (free) or the State e-file, the credit card info box never even comes up - just an error message that says "Oops, we've hit a snag".  I need to file!  Please help!!!

[Leopnd]

same thing here 

any help ?? 

[dsshrink]

Having same problem for 3 days straight. Called support. Person said "some users are having this problem" "no fix at this time". By some users, wonder if she meant the people who have tried on line filing and credit card entry. Turbo Tax needs to be more forth coming and quit wasting our time.

[CatinaT1]

Please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

[dsshrink]

Found an answer. Go to HELP on Turbo tax menu. Use pay by phone option and call the help phone number. You will see serial number pop up like1-1-9999 to give to them. They will take you info and give you a confirmation number to enter. If you are not eligible for a free state return you will have to pay $25 for the confirmation number. Saved me a lot of frustration!!!

[Kaliberti]

I was able to call the number under the pay by phone feature. The agent gave me a number to enter and it went through. We had to try 2 different ones, she said there were 2 systems they were working in. The whole process only took 10 minutes.