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t021483
New Member

Hi, my husband and I both travel. I want to be able to log in to turbo tax with two factor authentication. Can I choose to send the code to either of our phones?

Currently turbo tax only has his address and phone but that is very inconvenient if he is traveling
4 Replies
BrandiLO
Intuit Alumni

Hi, my husband and I both travel. I want to be able to log in to turbo tax with two factor authentication. Can I choose to send the code to either of our phones?

You may use google authenticator for the two-factor authentication. Please click here for more details. Then please click here for instructions to download and use the authenticator on multiple devices.

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t021483
New Member

Hi, my husband and I both travel. I want to be able to log in to turbo tax with two factor authentication. Can I choose to send the code to either of our phones?

Thank you!

eb312
New Member

Hi, my husband and I both travel. I want to be able to log in to turbo tax with two factor authentication. Can I choose to send the code to either of our phones?

There seems to be no way to contact Turbotax technical support outside this community discussion board so here goes...

 

I'm trying to turn off 2FA for my account. Like the above poster, my wife and I both want to be able to log into our married-filing-jointly account, but it's annoying for her to try to log in and a text message goes to my phone and not hers.

 

When I try to enable Google Authenticator though the screen freezes up on my browser (chrome, firefox, brave - all seem to have this issue) and I can't change the security settings.

 

This looks every bit like a bug and wondering if others are also having this issue.

AkinaLO
Intuit Alumni

Hi, my husband and I both travel. I want to be able to log in to turbo tax with two factor authentication. Can I choose to send the code to either of our phones?

You can disable the two-step verification by following the instructions below. Please make sure you are doing this on a laptop or desktop computer:

  1. Sign in to your TurboTax account, if you're not already signed in.
  2. From the left-hand menu, select Intuit Account.
  3. On the Welcome! screen, select Sign-in & security.
  4. On the next screen, select Two-step verification and follow the instructions to enable or disable as desired.

The TurboTax mobile app does not support two-step verification and cannot be used to enable or disable two-step verification.

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