Hi, I am facing the issue "Oops! It appears there was a drop in our connection." Is anybody else facing this today?

[mstev21]

I need to fix part of my return and I can't even access it and just receive this error.

[Anonymous_]

How do I contact TurboTax? (intuit.com)

[mstev21]

Thank you. I've contacted twice.

First person did basic troubleshooting and told me to try again later

The other person told me to start over and exited the chat when I didn't even get a chance to say anything else.

This customer support is horrendous.

[mstev21]

Nobody was able to figure this out but the solution was to download the Desktop version, redo my tax return then file that way.

I still can't do anything when I log into my account online and TurboTax thinks I still need to file my return.

[VolvoGirl]

Were you able to efile from the Desktop program AFTER Oct. 16, 2023?