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inbox1
Returning Member

Hey, who does their taxes during business hours?!! In past, one could talk with a TT specialist on weekends for free. Now, we pay for this service? and only M-F 9-5?

 
3 Replies
DoninGA
Level 15

Hey, who does their taxes during business hours?!! In past, one could talk with a TT specialist on weekends for free. Now, we pay for this service? and only M-F 9-5?

Your post indicates that you are using the Premier online edition which includes live phone support from TurboTax.

TurboTax support is open from 5am to 9pm Pacific time (8am to Midnight Eastern time) 7 days a week during tax season.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Reddog1214
Returning Member

Hey, who does their taxes during business hours?!! In past, one could talk with a TT specialist on weekends for free. Now, we pay for this service? and only M-F 9-5?

For some reason I can't find any of the information about my federal refund he says that my information does not match I was able to check it all the way up till today

 

Critter-3
Level 15

Hey, who does their taxes during business hours?!! In past, one could talk with a TT specialist on weekends for free. Now, we pay for this service? and only M-F 9-5?

From time to time as your return progresses thru the IRS pipeline it can "disappear" from the IRS WMR? tool and this is normal ... check again tomorrow.

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