The control number in box D is not required to file the tax return. You can leave the box D blank (empty).
If the program continues to request an entry in box D then delete the W-2 and re-enter the W-2 manually.
We cannot see your tax return or your screen. Are you entering the control number because you are trying to import your W-2? If it's not working, just enter the W-2 manually instead. That will be a lot faster and easier than trying to figure out why the import is not working. When you enter the W-2 manually you can just omit the control number. It is not required.
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