having trouble entering my social security income information into Turbo Tax

[Sassy_6LG]

The "run as administrator" tip is so good. It worked! I spent over three hours on the phone with a Turbo Tax "expert" last night. He even provided me with a new downloaded program. Never could get it to work. It kept giving me a blank screen at the Social Security income.

Was doing a little research myself and ran across your tip. It worked, taxes are done. 

Thank you,

Karen

[pjbnorth]

I now have the issue where I cannot enter my social security income in the 2022 version of TTX. I'm running Windows 10 with a downloaded version of TTX Premier for 2022. For the 2022 tax year, I am a first-time receiver of social security benefits and I cannot enter my benefits through the step-by-step view. When I click on "Update", TTX displays a blank form. I tried the Windows 8 fix mentioned earlier but that did not work for me.

I know this issue also existed in the 2021 version because I tried to preview my 2022 taxes using the 2021 software. Like the earlier user in this thread, I too am surprised that there aren't a lot more people with this issue.  That the issue persists into the 2022 version now has me at a stand-still. This needs a fix - not a workaround. 

[DaveF1006]

It depends.  Did you perform the following steps?

1.  Federal taxes
2. Wages and income
3. Retirement plans and Social Security.
4. Social Security (SSA-1099, RRB-1099)
5. Start

I tested my program and it worked. The only other issue might be is if your software came on a disk. If so, you may wish to download your program from the intuit website.

[pjbnorth]

Yes I did perform the steps that you've specified with one difference: Instead of a START button, an UPDATE button is displayed. Also, TTX displays that I had $0 social security income for 2021.  

BTW, I'm using the latest downloaded version with online updates applied, not a CD.

[SteamTrain]

@pjbnorth 

The zero $ for 2021 (on the main menu) depends on what file you transferred in from 2021...if the SS was empty in your real 2021 file, and you transferred your correct  .tax 2021 file in to a new 2022 file, then then the 2021 value in the menu should show a zero.  (and...Don't use a test 2021 file to transfer in, make sure it is your real .tax2021 datafile...from whatever system you prepared it on last year).  So, since you didn't have SS income last year, there shouldn't be any SS $ for 2021 on the main menu.

Now, one thing you may need to do is to shut down and reboot your computer.  A windows update was issued last night, and if partially-installed but not completed....that is known to block some entries in TurboTax....sometimes stops it from starting up altogether.

So check for that Windows update, get it installed, then reboot yoru computer before trying to work with TTX again.

_________________________

And don't run in compatibility mode with Windows 8.  2022 TurboTax isn't supposed to run on Windows 8

[Jt5566]

Same problem. Will not let me enter income but will let me enter Defoe

[JohnB5677]

The 2021 carryover numbers do not affect your 2022 tax return.

I suggest you delete the Social Security Worksheet form and try to re-enter your information.

In the Online version

1. On the menu bar on the left that shows.
   1. My Info
   2. Federal
   3. State
   4. Review
   5. File
2. Select Tax Tools
3. On the drop-down select Tools
4. On the Pop-Up menu select Delete a Form
5. This will give you all of the forms in your return.
6. Scroll down to the form you want to delete.
7. Select the Form Social Security Worksheet
8. Click on Delete.
9. Always use extreme caution when deleting information from your tax return.  There could be unintended consequences.

Go back to the input screen and try to enter it again.

[CPAtaxAR]

I bought the TurboTax CD from Sam's (as I have for the last 12 yrs) and downloaded it on my compter.   It will not allow me to enter anything for SSA1099.  What do I do?

[ThomasM125]

Form SSA-1099 reports your social security income. You woud enter that by following these steps in TurboTax:

1. Choose the Federal section of TurboTax

2. Choose Wages and Income

3. Choose Retirement Plans and Social Security 

4. Choose Social Security (SSA-1099, RRB-1099)

Can you clarify what happens when you try this?

[CPAtaxAR]

I do the steps you suggested.. the form comes up.  When I click on the box to enter a number, a blue dot appears under it and you can't enter anything in the box.  

[SteamTrain]

@CPAtaxAR 

Try double-clicking in the box

[SteamTrain]

@CPAtaxAR 

If it was a Supporting Details (SD) worksheet attached to that box, if you want to get rid of it, there is a big red "X" in the SD sheet to delete it.....then you get access to the normal entry field.

SD sheets can be transferred in from last year's tax file, in any entry field you used one for last year....Medical...Property taxes...anything.   But bring it up and delete it, and it's gone (unless you really want to use it).

[Mabelrae]

How to turn off paste in SS income I want to input my earnings

[moldoffh]

get blank page for social seaurity

[SteamTrain]

@moldoffh 

If you are using the "CD/download/desktop" software?

Save your file and shut down TTX.

Check for any waiting Windows OS updates (if using windows) and install them

Reboot your computer no matter whether OS updates were needed or not.

Restart TTX and try again.

Do not have any other programs running while using TTX....and yeah, you may need to wait a bit when going into the SS section...the page takes some time to open up.