Has anyone had issue importing 1099 with National Financial Services from Avantax?

[beckybrinkmann]

I haven't been able to connect with National Financial Services (Avantax) through Turbo Tax.  When I put in my information, it tries to have a secure connection and just beeps.  Has anyone had this issue? What have you done to resolve it? (I'm on a Mac too.. and have updated my turbo tax regularly). Thank you for your help! The past years it has always worked!

[CatinaT1]

Have you turned off or disabled your anti-virus?

If you are using TurboTax Online, try importing using a different browser.

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?

[beckybrinkmann]

Thanks. I'm using a Mac and have the downloaded version of Turbo Tax. I was able to import from my other bank, but National Financial Services is not working. I can't get passed the secure connection screen.  Any other possible ideas?  Appreciate the help! 

[CatinaT1]

There was an update last night that MAY have solved your issue. Make sure you have the most updated software and try again.