Has anyone had issue importing 1099 with National Financial Services from Avantax?

I haven't been able to connect with National Financial Services (Avantax) through Turbo Tax.  When I put in my information, it tries to have a secure connection and just beeps.  Has anyone had this issue? What have you done to resolve it? (I'm on a Mac too.. and have updated my turbo tax regularly). Thank you for your help! The past years it has always worked!