Getting the message: The direct debit option is not available due to your filing choices. How can I change that?

[xmasbaby0]

@hondabones This thread is over a year old.   Please explain what issue you are having.   

[santhoshta-kumar]

I have been using TurboTax for efiling my taxes for last many years. This year I am getting this message "The direct debit option is not available due to your filing choices." I did not select 'by mail' option anywhere. How do I fix this and proceed with efiling?

thanks

[hondabones]

@xmasbaby0 I'm having the same issue everyone else is having. There hasn't been an acceptible solution in this year old thread. The problem is very relevant and the thread should be bumped as evident by the other recent posts. I didn't select file by mail, I actually already paid TurboTax for E-File options. TurboTax isn't giving me a way to pay and I'd rather not mail a check to the IRS. I actually can't get a refund so I can "Clear and Restart" just in case I did make a mistake. I paid them in trust that I could file my taxes and I am unable to continue. I've been using TurboTax for years. I filed the same as I always do and this year there's a problem.

[xmasbaby0]

@hondabones

 If you have federal tax due you can pay by mailing your payment with the 1040V voucher, (which has the address printed on it, having the payment taken out of a designated bank account, or you can pay directly on the IRS website. 

https://www.irs.gov/payments

https://ttlc.intuit.com/community/tax-payments/help/how-can-i-pay-my-federal-taxes/00/26212

https://ttlc.intuit.com/community/tax-payments/help/how-do-i-pay-my-irs-tax-due-with-a-check-or-mone... 

You must pay your state tax due using the state’s preferred method of receiving payment.  For most states that will be by making a payment to the state’s own tax website, or by mailing a check or money order.

https://ttlc.intuit.com/questions/1900884-what-are-my-options-for-getting-my-state-refund-or-for-pay...

https://ttlc.intuit.com/questions/1901670-how-do-i-contact-my-state-department-of-revenue

To apply for a payment plan with the IRS

Apply Online for a Payment Plan

[dihaber]

I'm having the same issue. It worked but a SSN number was transposed and it was rejected and after that it said due to my filing choices I have to send a check to the state. There is no "Start" button next to File options. I actually think TurboTax Online absolutely SUCKS and their service has gone down to pretty much non-existent.  I already paid to have it filed and now I want my money back.

[HeatherPLO]

The fee you paid was to prepare your taxes, not to e-file.  To correct your Rejected return, please see the Help Article here. 

 To confirm, are you using TurboTax Online?  If you have missing buttons, please see the below steps to clear this error:

• Log completely out of Turbo Tax.
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies.
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
  • You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

Clear Cache

Delete Cookies

@dihaber

[EAJ31]

I have been using TurboTax for many years, and suddenly got this same message about the direct debit option, not being available. 

I tried a few things and could not get it to work, and then I successfully got rid of the error.

I selected in the upper left-hand corner File/Electronic Filing and then I selected” file electronically”. I re-ran the review of the federal return, and the error went away.