The fee you paid was to prepare your taxes, not to e-file. To correct your Rejected return, please see the Help Article here.
To confirm, are you using TurboTax Online? If you have missing buttons, please see the below steps to clear this error:
- Log completely out of Turbo Tax.
- Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
- Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".
If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.
Clear Cache
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