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rickierussell76
New Member

Get live help please

 
7 Replies
DianeC958
Expert Alumni

Get live help please

Click on this link

 

This will help you connect to live help

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Kitkat2710
New Member

Get live help please

I have a id number from the IRS I have to use and it is 6 digits.

The ID space you provide to file is only five and it keeps refusing to file my return.  ??????

BillM223
Employee Tax Expert

Get live help please

The 6 digit pin is the IP Pin (Identity Protection). TurboTax asks for that in a different place. To enter it, do:

  • Do a Search (upper right) for IP PIN
  • Click on the jump-to result
  • Answer Yes and then go through the screens.

The place asking for the 5 digit pin is last year's e-file pin. If you don't know what it was, then you will have to give your AGI (Adjusted Gross Income) from 2018.

 

Make sense?

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Dooball420
New Member

Get live help please

I already filed my taxes but I just recently received a w2 

CatinaT1
Employee Tax Expert

Get live help please

If you filed, it is like dropping it into a mailbox - you cannot get it back.

You'll have to wait until your return is either accepted or rejected.

  • If rejected, you can make any necessary changes.
  • If accepted, you'll need to amend your return
  • To avoid unnecessary delays, do not amend until your original return has been fully processed.  You will need to print and mail the amendment.  
  • Allow 8-12 weeks for processing.

See this TurboTax FAQ for help with amending.

You can check the status of your amended return here, but allow 3 weeks after filing for it to show up.

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Kitkat2710
New Member

Get live help please

I was rejected saying the id number is not accepted.

 

JamesG1
Employee Tax Expert

Get live help please

Are you saying that a Social Security number on the return was rejected?  Was it used on another tax return?

 

What reject code did you receive?

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