Skip to main content
TurboTax
Community
TurboTax
TurboTax

2 replies

D
DianeC958
Level 12
January 20, 2020

Click on this link

 

This will help you connect to live help

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
D
Dooball420
Level 2
February 24, 2020

I already filed my taxes but I just recently received a w2 

CatinaT1
CatinaT1
Level 15
February 24, 2020

If you filed, it is like dropping it into a mailbox - you cannot get it back.

You'll have to wait until your return is either accepted or rejected.

  • If rejected, you can make any necessary changes.
  • If accepted, you'll need to amend your return. 
  • To avoid unnecessary delays, do not amend until your original return has been fully processed.  You will need to print and mail the amendment.  
  • Allow 8-12 weeks for processing.

See this TurboTax FAQ for help with amending.

You can check the status of your amended return here, but allow 3 weeks after filing for it to show up.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
K
Kitkat2710
Level 2
February 24, 2020

I have a id number from the IRS I have to use and it is 6 digits.

The ID space you provide to file is only five and it keeps refusing to file my return.  ??????

B
BillM223
Level 15
February 24, 2020

The 6 digit pin is the IP Pin (Identity Protection). TurboTax asks for that in a different place. To enter it, do:

  • Do a Search (upper right) for IP PIN
  • Click on the jump-to result
  • Answer Yes and then go through the screens.

The place asking for the 5 digit pin is last year's e-file pin. If you don't know what it was, then you will have to give your AGI (Adjusted Gross Income) from 2018.

 

Make sense?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    TurboTax flag icon

    Unlock tailored help options in your account

    Create an account
    TurboTax Expert Assist
    TurboTax Expert

    Get answers to all your tax questions

    Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

    Explore your options
    Terms & ConditionsAccessibility statement
    Sitemap
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    ©1997-2026 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    About Cookies Manage cookies

    TRUSTe nResult Certified e-File C-Level Security Certification
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026 Intuit Canada ULC or its affiliated companies. All rights reserved. Intuit, QuickBooks, QB, TurboTax and ProFile are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Copyright © Intuit Canada ULC, 2026. All rights reserved.

    About Cookies Manage cookies

    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026, Entreprises Intuit Canada ULC ou ses sociétés affiliées. Tous droits réservés. Intuit, QuickBooks, QB, TurboImpôt et ProFile sont des marques déposées d’Intuit Inc. Les modalités, prix, fonctions et options de service et de soutien peuvent changer sans préavis.

    © 2026, Entreprises Intuit Canada ULC. Tous droits réservés.

    À propos des témoins Gérer les témoins